Thank you for shopping at Handmade Medina. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds Policy
At Handmademedina, we stand behind the quality of our products. Therefore, we operate a 14 day money-back guarantee on all orders. Your satisfaction is our priority.
Initiating a Return
To initiate a return, please contact our customer service team. They will provide you with detailed instructions on how to proceed with your return.
Return Process
Once your return is received and inspected, we will promptly notify you via email to confirm its arrival. Our team will then assess the item to determine its eligibility for a refund. Please note that buyers are responsible for return shipping costs.
Refund Notification
Following the inspection, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate the process immediately.
Shipping Returns
To initiate a return, please contact us to obtain the physical address where you can send your products back. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Trackable Shipping Service
For returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. This ensures that your returned item is safely delivered to us. However, please note that we do not guarantee receipt of your returned item.
Refund Processing (If applicable)
Your refund will be processed swiftly, and the credit will be applied to your original method of payment, whether it’s your credit card or PayPal account. Please allow a certain amount of days for the refund to reflect in your account, depending on your card issuer’s or PayPal’s policies.
We appreciate your understanding and patience throughout this process. If you have any questions or concerns regarding your refund, please don’t hesitate to reach via contactus@handmademedina.com