What’s the average delivery time for orders?
The estimated delivery times for our products are prominently displayed on the product pages as well as during the checkout process. Generally, orders within the US, europe, Canada, and the UK arrive within 3-7 business days. Please allow for a processing time of 1-3 business days before your order is shipped. Additionally, note that tracking numbers may take up to 1-3 business days to be updated once your order has been dispatched.
What steps should I take if my order exceeds the expected delivery timeframe?
If your order hasn’t arrived within the specified timeframe and you haven’t received any shipping confirmation or tracking information, please reach out to us for further assistance. In the event that you do have shipping confirmation or a tracking number, we kindly ask for your patience as your order makes its way to you. Sometimes, delays can occur due to factors like customs clearance or bottlenecks within the fulfillment network. While we understand the frustration this may cause, please be assured that we’re here to help resolve any issues within our control.
I need to change my order…
Regrettably, alterations to your order can only be accommodated if it hasn’t been processed for shipping. To make any adjustments, kindly reach out to us within 24 hours of placing your order. Once your order has been dispatched, we’re unable to make any changes. We appreciate your understanding in this matter.
Monogramming Services Availability for Bags ?
Presently, we do not offer monogramming or embossing services for any bags within our inventory. However, we suggest considering local engravers who may provide monogramming services for our bags.
Where are your bags made?
Our bags are the product of partnerships with skilled artisans and manufacturers globally. From the lush landscapes of Morocco, each piece is meticulously crafted using only natural, genuine leather.
What is your refund policy?
Ensuring your satisfaction is paramount to us. With our 14-Day Money Back Guarantee starting from the date of your order, we aim to make your shopping experience worry-free. If for any reason you’re not entirely satisfied with your purchase, simply return the item at your own expense, and we’ll promptly issue a refund. Your satisfaction is our priority, and we’re committed to providing a seamless and enjoyable shopping journey.
Still Have Questions ?
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